Returns & Delivery Policy
Delivery Policy
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location: Standard Shipping: 3-7 business days Express Shipping: 1-3 business days Please note that delivery delays can occasionally occur due to unforeseen circumstances (e.g., extreme weather, carrier delays).
International Shipping We currently ship to select international destinations. Shipping costs and delivery times vary based on the destination. Please check during checkout for estimated delivery times. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
Delivery Issues If your package is delayed or goes missing, please contact us immediately at hello@bobbylovejoy.com.au, and we will do our best to resolve the issue.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location: Standard Shipping: 3-7 business days Express Shipping: 1-3 business days Please note that delivery delays can occasionally occur due to unforeseen circumstances (e.g., extreme weather, carrier delays).
International Shipping We currently ship to select international destinations. Shipping costs and delivery times vary based on the destination. Please check during checkout for estimated delivery times. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
Delivery Issues If your package is delayed or goes missing, please contact us immediately at hello@bobbylovejoy.com.au, and we will do our best to resolve the issue.
Returns Policy
We want you to love your Bobby Lovejoy purchase, but if for any reason you're not completely satisfied, we’re here to help.
Eligibility for Returns
You have seven days from receiving your order to initiate a return. To be eligible, the item must be in its original condition: unworn, unused, with all tags and labels attached, and in its original packaging. A receipt or proof of purchase is also required, and you will be responsible for the return shipping charges
Please note: Sale items, gift cards, and items marked as “Final Sale” are not eligible for return or exchange.
How to Return an Item
To initiate a return, please contact us at hello@bobbylovejoy.com.au with your order number and reason for the return. We will provide you with instructions on how and where to send your return. Please note that the cost of return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
Refunds & Exchanges
Refunds & exchanges are not offered except in cases of faulty or incorrect items. Instead, a store credit will be provided. Please follow the return process.
Assessment and Exchanges
Our staff will review the item. If deemed appropriate, we will contact you regarding a resolution. Following this, exchanges or refunds will be processed to the original payment method within 7–10 business days.
Important Notes
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us at hello@bobbylovejoy.com.au within seven days of receiving your order. We will coordinate with you for the return of the item and either send you a replacement or issue a refund, depending on your preference.
If you have any further questions or need assistance with your order, feel free to reach out to our customer service team at hello@bobbylovejoy.com.au.
Eligibility for Returns
You have seven days from receiving your order to initiate a return. To be eligible, the item must be in its original condition: unworn, unused, with all tags and labels attached, and in its original packaging. A receipt or proof of purchase is also required, and you will be responsible for the return shipping charges
Please note: Sale items, gift cards, and items marked as “Final Sale” are not eligible for return or exchange.
How to Return an Item
To initiate a return, please contact us at hello@bobbylovejoy.com.au with your order number and reason for the return. We will provide you with instructions on how and where to send your return. Please note that the cost of return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
Refunds & Exchanges
Refunds & exchanges are not offered except in cases of faulty or incorrect items. Instead, a store credit will be provided. Please follow the return process.
Assessment and Exchanges
Our staff will review the item. If deemed appropriate, we will contact you regarding a resolution. Following this, exchanges or refunds will be processed to the original payment method within 7–10 business days.
Important Notes
- Returns must include proof of purchase.
- Keep a copy of your tracking number. We cannot be held liable for return parcels that do not arrive.
- Bobby Lovejoy’s Head Office will examine the garments upon receipt and advise you of the outcome. If our team believes the garment has been mistreated, altered, or damaged by the customer (or in transit due to improper repackaging), the return will not be accepted.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us at hello@bobbylovejoy.com.au within seven days of receiving your order. We will coordinate with you for the return of the item and either send you a replacement or issue a refund, depending on your preference.
If you have any further questions or need assistance with your order, feel free to reach out to our customer service team at hello@bobbylovejoy.com.au.
